Apple Wallet and Google Wallet knowledge base
Integrating eldo wallet, or running a programme day to day? Start here. Concepts set the vocabulary. Guides walk through one task end to end. The FAQ and troubleshooting pages answer the questions that keep coming back.
Coming from another provider?Your customers keep their number and their points, often their card too. Here are the steps.Concepts
Apple Wallet vs Google WalletWhat changes from one platform to the other.
Templates and passesThe model you create once, the instance each customer gets.
Pass typesLoyalty card, coupon, event, transit, hotel.
BarcodesQR, Aztec, PDF417, Code 128: which one to pick.
Pass lifecycleSent, installed, redeemed, expired.
Push notificationsInstant or scheduled, to everyone or a selection.
LocationsBring the pass up near your stores.
Customer typesSegment your holders: VIP, pro, standard…
Pass designColours, logo, strip: the rules to follow.
How-to guides
Import a customer baseMove your CRM or a CSV file over in one go.
Update a tripDelay, platform change: every ticket on a trip in one call.
Send to non-customersDeliver a coupon or ticket without creating a customer first.
FAQ and troubleshooting
General FAQCompatibility, integration effort, data, limits.
Pass not updatingWhat to check, in order.
Email or SMS not receivedThe customer never got their link.
Common API errors400, 401, 404, 409: causes and fixes.
New here?
Run through the quickstart first, then browse the use cases for your industry.